CALL FOR NOMINATIONS
ACCA BOARD OF DIRECTORS 2009-2010

If you are a member in good standing with the ACCA, we would like to invite you to consider joining the ACCA's Board of Directors. Each season, a team of keen volunteers is exposed to our vibrant Association on a whole new level, making lasting connections with other call centre professionals, growing professionally by developing and honing leadership skills, and feeling pride of accomplishing great things for our Association , our members and our profession.

If this is something for you,
please click this link to learn more.
 

CONTACT CENTRE CANADA
ANNUAL GENERAL MEETING

Thursday, June 25, 2009, 1:00 p.m. (EDT)
Fairmont Royal York 100 Front Street West,
Toronto, Ontario

Join Contact Centre Canada at their Annual General Meeting and hear what popular speaker and well-known columnist Diane Francis has to say about today’s leading business and economic stories and their impact.

With an unparalleled ability to spot and interpret trends in the global business arena, Diane will share her insights and make sense of key business developments and what they mean in the context of our own sector.

CCC is pleased to offer this tremendous opportunity at no charge to its members.

Click here for more information on
Contact Centre Canada's AGM
 

ACCA 2009 ANNUAL CONFERENCE & TRADESHOW

THANK YOU!

April 28 & 29, 2009

"Cornerstones to Service Excellence"

The Alberta Call Centre Association Board of Directors would like to send out a special thank you to all of the delegates, exhibitors, sponsors and speakers who participated in making our 2009 Annual Conference and Tradeshow a big success.

Presentations are now available for download. Please click here for more information.
 

Information on the National Do Not Call List (DNCL)

The ACCA has received information on the National Do No Call List (DNCL) from the CRTC and Bell Canada Inc. 

Please check the members only section of this website.
 

2008 Conference Pictures

2007 Conference Pictures
 

MEMBERS!  Now available in the Members Area
 

Multi-Corporate Culturalism: Map to Innovation - FineLine Whitepaper

Hitting the Moving Target: Measuring Dynamic Customer Service Quality - FineLine Whitepaper

Let Your Call Centre Customer Service Representatives be a Judge - Manpower Contact Centre White Paper

The Contact Centre Canada Commissioned Mercer White Paper on CSR Compensation

2005 Canadian Customer Contact Centre Survey - Final Report

Contact Center Employee Satisfaction &
Customer Satisfaction Link