Alberta Contact Centre Association
|
Deadline for Nominations is Wednesday, June 30th 2012
The Alberta Contact Centre Association is currently inviting current members, interested in greater association involvement, to consider submitting your interest to serve on our board of directors.
Term: 2012-2013 (Our fiscal year ends June 30)
Who can nominate: You can nominate yourself, and/or someone else (with their permission), but Directors of the Board must be current, active members of the association.
How to nominate: Provide your expression of interest, along with a current resume to
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
. Please note that Directors are nominated and approved through our voting membership, and then assigned to specific portfolios.
. Please note that Directors are nominated and approved through our voting membership, and then assigned to specific portfolios. Please review the Board of Directors Roles and Responsibilities document to identify the types of porfolios and duties/expectations of each. If there are specific portfolios of interest to you, identify these in your expression of interest.
For more information on what is expected of board members, time commitments, and portfolio roles please review the Board of Directors Roles and Responsibilities document.
If you have any questions please don't hesitate to contact our current President, Shekar Kadaba directly (
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
or 403.910.1060). We respect that the board is made up of volunteer positions, however do want to ensure those who are interested in serving are aware of, and prepared to commit to what is involved.
Thank you for your consideration of this important role to ensure continued, relevant service to our members.
|
|
 The Alberta Contact Centre Association (ACCA) is a dynamic, professional organization that serves as Alberta's central resource for industry information, networking and educational opportunities. Our members represent call centers, suppliers, educational services and other support organizations. It is through the great diversity of our members that we are able to learn from each other, develop new skills and establish business contacts.
Our members benefit from meetings, newsletters, education, information, networking, enhanced professional image, group discounts and much, much more.
Please take a moment and browse through our website and learn more about the contact centre industry in Alberta. |
Contact Centre Site Tour
December 2nd 2011 - Calgary, Alberta
After much anticipation, we are pleased to announce our 2011 blue-ribbon contact centre tour will be hosted by the Northern Alberta Institute of Technology (NAIT). NAIT’s Contact Centre know as the SSCC (Student Success Contact Centre) is gaining attention nationally as being one of the first of its kind in the post secondary educational environment and a leading centre within the contact centre industry. This prestigious tour will be held in Edmonton on December 2, 2011 at 9 AM. This 1.5 hour event will be limited to 10 participants only. Members will be offered “Front of the Line” access. All ACCA contact centre tours to date have sold out, so sign up early to avoid disappointment!
Once again, the ACCA is pleased to offer our another Contact Centre Tour event, featuring the innovative NAIT Operations Centre in Edmonton. Focusing on the creation of a high performing team and developing a winning culture, this organization is known for bringing best practices, innovative thinking and contact centre excellence and best practices into it's operation.
This contact centre tour offers a convenient opportunity to view first-hand contact centre improvement processes and an innovative approach to contact centre management, as well as a unique approach to performance management and employee engagement.
It’s an exclusive opportunity you won’t want to miss!
During this tour you will have the opportunity to tour the contact centre, view presentations outlining challenges and solutions in creating the winning culture, and participate in a Q&A with senior management, frontline management, and frontline agents.
Registration is open now, so hurry and book now to avoid disappointment!
Member Registration: $45.00 GST Included
|
|
Best Practices in Workforce Management: A National Study in Contact Centres
We invite you to participate in a study of best practices in workforce management in contact centres in Canada, a joint initiative by Danielle van Jaarsveld (Sauder School of Business, University of British Columbia) and Ann Frost (Richard Ivey School of Business, University of Western Ontario). In 2006, we analyzed best practices in workforce management in Canadian contact centres as part of a larger global study. These results are available at http://www.gccproject-canada.com/reports.php. We are now in the process of updating this earlier study.
Benefits for participants: To date, 150 contact centres across Canada have already participated in the 2010 study. Don’t miss your opportunity to access valuable benchmarking data that will address common challenges encountered in contact centres such as:
- Lower Turnover and Absenteeism - What employment practices contribute to lower turnover and absenteeism?
- Innovative Work Practices - What types of new technologies and innovative work practices are being adopted?
- Pay and Compensation Strategies - What are the pay levels and compensation strategies for employees and managers?
- Improving Performance - What employment practices lead to improved performance?
- Changes Across Canada - How is the contact centre business changing across Canada?
The study involves a phone interview with the contact centre manager most familiar with the daily operations. For participating, you will receive an extensive report with our results. Once you complete the interview, you will also receive a complimentary movie ticket for use at any Famous Players, Cineplex Odeon, or Galaxy Cinemas across Canada.
This study is funded entirely by the Social Sciences and Humanities Research Council of Canada. It consists of a random sample of contact centres – making it an unusually large and representative study of business practices in companies across the country.
How to participate: If you are interested in participating, please contact Danielle van Jaarsveld at
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
or by phone at 604-822-8441. If you have already received an invitation to participate, we encourage you to add your valuable input to our research. |
|
If you are interested in completing a survey about Call Centre Reward and Recognition, please read below.
Kim Vey is doing research for a book on Call Centre Reward and Recognition and how it has changed over the years. She is looking for things like new program ideas, fun on a budget, dealing with the different generations, what drives metrics and behaviours etc... Kim is lookin for Agents, Team Leads, Supervisors and Managers to complete the survey. The survey takes 5 minutes to complete and anyone who completes it will receive a full copy of the compiled results. All responses will remain anonymous with respect to name, company name and contact details.
If you are interested in completing this survey, please contact Kim directly at
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
. |
|
|
|
|
<< Start < Prev 1 2 Next > End >>
|
|
Page 1 of 2 |
ACCA Marketplace
ACCA Vendor Marketplace
The ACCA Marketplace provides consumers with an easier way to access product and service information from contact centre suppliers. The Marketplace is a tool that can be used by contact centre professionals and any business looking for contact centre services and/or products. Users can search by category or by keyword to find a list of companies that provide the products/services they are looking for. Click further to learn more about each company including company description, contact information and links to company websites. Work with vendors who are invested in Alberta's contact centre industry. All vendors listed are members of the ACCA.
Click here for more information and learn more about the ACCA Marketplace.
Marketplace for Vendors
For Contact Centre Vendors
Why list your company in the ACCA Marketplace?
- The primary target audience is contact centre professionals actively working in the contact centre industry.
- The secondary target audience are companies looking for inbound/outbound contact centre services.
- It's an opportunity to gain new customers.
- It's an opportunity to drive traffic to your website.
- Any inquiry for products/services received by the ACCA office will be referred to the ACCA Marketplace.
- It's easy to use and very cost effective.
Click here for more information and learn more about why your company should be listed in the ACCA Marketplace.
Find a Product or Service
|
ACCA Networking
 
|
