Registration for ACCA's 10th Annual Conference & Tradeshow is
NOW OPEN!

Join us at the Fantasyland Hotel in Edmonton, Alberta for this year's annual conference.

May 12-14, 2008

 
Click Here for More Information on the
2008 Annual Conference

News

Edmonton Luncheon Meeting
Wednesday, April 16, 2008

Join us at the Fantasyland Hotel for a hot meal and presentation featuring guest speaker
Colleen Boyer of NETELLER who will be doing a presentation on

"The Trends Shaping Call Centres"

Click Here for More Information

 


2007 Conference Pictures
 

MEMBERS!  Now available in the Members Area
 

Multi-Corporate Culturalism: Map to Innovation - FineLine Whitepaper

Hitting the Moving Target: Measuring Dynamic Customer Service Quality - FineLine Whitepaper

Let Your Call Centre Customer Service Representatives be a Judge - Manpower Contact Centre White Paper

The Contact Centre Canada Commissioned Mercer White Paper on CSR Compensation

2005 Canadian Customer Contact Centre Survey - Final Report

Contact Center Employee Satisfaction &
Customer Satisfaction Link

 

 

Sponsors

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