Edmonton Luncheon Meeting
Wednesday, April 16, 2008

Join us at the Fantasyland Hotel for a hot meal and presentation featuring guest speaker
Colleen Boyer of NETELLER who will be doing a presentation on

"The Trends Shaping Call Centres"

Click Here for More Information

2007 Conference Pictures
 

MEMBERS!  Now available in the Members Area
 

Multi-Corporate Culturalism: Map to Innovation - FineLine Whitepaper

Hitting the Moving Target: Measuring Dynamic Customer Service Quality - FineLine Whitepaper

Let Your Call Centre Customer Service Representatives be a Judge - Manpower Contact Centre White Paper

The Contact Centre Canada Commissioned Mercer White Paper on CSR Compensation

2005 Canadian Customer Contact Centre Survey - Final Report

Contact Center Employee Satisfaction &
Customer Satisfaction Link