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The ACCA holds
membership functions on a monthly basis. These meetings are alternated
between Calgary and Edmonton and include a guest speaker who typically
addresses a popular contact centre issue.
In addition to the monthly event schedule, the ACCA hosts an annual
conference and tradeshow. The location alternates between Edmonton and
Calgary each year and typically runs for two days in the Spring.
The ACCA hosts it Annual General Meeting in the Fall which is also
alternated between Calgary and Edmonton each year. The AGM generally
features a guest speaker.
2007-2008 Event Schedule
(Please note: These dates are tentative and subject to change at any time.
Event topics will be posted as they become available.)
| July 2007 |
Summer Break! No Events
Scheduled |
| August 2007 |
Summer Break! No Events
Scheduled |
| September
21, 2007 |
ACCA Annual General
Meeting and
First Annual Golf Tournament
Alberta Springs Golf Course
Red Deer Alberta |
| October 17,
2007 |
Edmonton Luncheon Meeting
"Web 2.0 - Next Generation Internet Collaboration & Communication"
Speaker: Dean La Riviere
|
| November 21,
2007 |
Calgary Luncheon Meeting
"Calgary's 311 Call Centre - A Success Story"
Speaker: Terry Pearce
|
| December 12,
2007 |
Edmonton Luncheon Meeting
"Who's the Boss?"
Speaker: Carolyn Bennett |
| January 23,
2008 |
Calgary Luncheon Meeting
"Developing Front-Line Supervisors and Managers"
Speaker: Brenda Bauer |
| February 20,
2008 |
Edmonton Luncheon Meeting
"Employee Engagement"
Speaker: Elaine Shannon, Alberta Blue Cross |
| March 19, 2008 |
Calgary Luncheon Meeting
"The Trends Shaping Call Centres"
Speaker: Colleen Boyer, NETELLER |
| April 16, 2008 |
Edmonton Luncheon Meeting
"The Trends Shaping Call Centres"
Speaker: Colleen Boyer, NETELLER |
| May 12-14,
2008 |
ACCA 10th Annual Conference
Edmonton, Alberta |
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