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Code of Ethics

1. To adhere to all federal, provincial and local laws, business codes and regulations that are in place and applicable to the work being undertaken.

2. To respect all rights and privileges of the public and in particular their right to privacy and honesty in all their dealings with our Company or Organization.

3. Before making or receiving calls, our employees will receive adequate training and will follow recognized procedures and practices for proper etiquette.

4. All sales offers made will be stated clearly and honestly to the client so that they know exactly what they have committed to  and what they will be receiving in return.

5. Claims, which are untrue, misleading, deceptive, fraudulent or unjustly disparaging of my company's competitors, will be deemed to be unprofessional and unethical and will not be practiced.

6. To the best of our ability, and in compliance with all applicable laws, it will be our policy not to place calls to private residences during hours or on days that might be considered unreasonable or inappropriate.

7. When initiating calls to business entities we will limit calling to normal hours of operation for the type of business being called.

8. Untargeted calling is not in the best interest of consumers, businesses or the industry. We shall practice a policy of initiating calls targeted to people or companies likely to have a use for the particular product or service being offered.

9. We will support the association membership policy of using monitoring as a tool for assuring the quality of calls and improving individual performance through ongoing employee training and development. In addition, monitoring will be used to protect consumers and customers against unethical practices by individuals and to protect the employers rights to supervise and regulate the quality of work being performed.

10. We will make employee applicants aware of the company's monitoring policy before they accept employment.

11. We shall maintain a policy whereby a written monitoring policy that addresses all employee concerns shall be given to new hires and will be posted in all work areas. This policy shall include how and why monitoring is done and how soon after a review will take place.

12. While the association supports the position that monitoring work-related calls is not a violation pf personal privacy, it does advocate the employees right to privacy during personal conversations.  Therefore, we shall maintain separate phones on the premises that are never monitored and are available for their employees' personal calls.