2009 Conference and Tradeshow

"Cornerstones to Service Excellence"

THANK YOU

FROM THE ALBERTA CALL CENTRE ASSOCIATION
BOARD OF DIRECTORS

The Alberta Call Centre Association Board of Directors would like to send out a special thank you to all of the delegates who attended this year's conference. We hope you found the tours to 3-1-1 and the Canadian Red Cross valuable, with ideas you can take back and implement in your own centres; gained insight and walked away motivated through our keynotes, breakout presentation, informal networking (including the fun Casino night), and the tradeshow sponsors.

A special thank you to 3-1-1 and the Canadian Red Cross for opening their doors of business for us to come and tour your facilities. Thank you to our sponsors for their generosity in supporting the conference financially: Cisco Systems, Athabasca University, and Customer Service Works. Thank you to those companies who chose to participate and make our tradeshow a success: Aspect, PureShare, Self Management Group, Language Line Services, Canadian Communication Products, Online Business Systems, Corporate Telecom Services, Xentrax Contact Centre Solutions, Unity Telecom, Athabasca University, Hosted Communications, and Cisco Systems.

The board is has already started the process of idea generation for next year, not only for the conference, but for the ongoing events, and other ways we can provide value to our members and further our ACCA Mission. Your input is always valued - feel free to contact us with any ideas you have. We will be changing things up this coming year, and we believe exciting things are in store.
 

2009 Conference Presentations

Conference presentations and notes from this year's line up of speakers will be posted as they are made available to us through hyperlinks on the "Agenda Highlights" page of this website. 

Click here to access the 2009 Agenda Highlights and click the appropriate presentation for PowerPoint slides.