On behalf of the Alberta Call Centre Association's Board of Directors and members of the Conference Committee, we are pleased to invite you to attend our 10th Annual Conference and Tradeshow, "You Are Here - Call Centre Orientation For The Future".  This is a milestone year for the ACCA - our 10th Anniversary conference will celebrate the best that Alberta has to offer within the call centre industry.

Once again, we have put together a dynamite conference, loaded with fun, informative and interactive sessions designed to position you and your business at the "front of the pack." Headlining the event is Elaine Allison, providing the keynote "Be The Leader They Stay For" and two dynamic workshops, "The Next Generation - Managing Multi-Generations".  Carolyn Bennett with Alberta Employment, Immigration and Industry will be presenting two amazing workshops, "Survival Guide For Managers".  Rounding out our roster is keynote speaker Jodi Urquhart "Nerve To Serve: Say Hello To Humor & Goodbye To Burnout".  In addition to the interactive workshops, a new networking event, and learning session facilitators on the industry topics that matter to you.

• Diversity

• Change

• CRM

• Best Practices

• Management

• Incentives

• Coaching

• Retention

• VOIP

• Disaster Recovery

We are also thrilled to offer a fantastic gourmet dinner along with outstanding entertainment from Rapid Fire Theatre! Rapid Fire Theatre, guardians of Theatre sports and Edmonton's best improv, produces comedy shows like you've never seen before!

Our tradeshow is a great opportunity to promote your products and services and interact with a knowledgeable and receptive audience. This year we are proud to offer exciting rewards to exhibitors and get them involved in celebrating our conference theme.

Our always popular Call Centre Tours are back this year boasting a tremendous roster of sites for your enjoyment. You won't want to miss touring on the luxury coaches to some of the hottest, cutting edge call centre sites in Edmonton, followed that evening by a site discussion panel, networking and cocktail reception.

What does it take to position yourself for long term success? Join us at our conference and learn from the best our industry has to offer! Workshops, interactive seminars, a fantastic tradeshow, keynote speeches, great food, call centre tours, fun and networking - the list goes on.

Watch for more details coming soon.

We look forward to seeing you in Edmonton at the Fantasyland Hotel, May 12-14, 2008
Lead by example! Register early, register today!