Attention Small Contact Centres: Contact Centre Canada Needs your Input to Help Your Business

Contact Centre Canada is very excited about their Pan Canadian Engagement Strategy project that is the result of a series of “You Talk. We Listen” summits held with industry leaders and stakeholders from government, education and training, and special interest groups from across Canada in 2009.

These summits identified several keys challenges facing the contact centre industry, including the need to:

• Foster stronger partnerships with post-secondary institutions
• Increase recruiters’ knowledge on how to access a broader labour pool
• Improve industry image
• Identify the unique challenges of small contact centres

To address these issues, Contact Centre Canada is holding a series of consultations in five cities across Canada this Fall. The industry leaders in small centres are a key group in the consultation process.

The purpose of this specific consultation is to help the contact centre industry to fulfill their on-going human resource needs across Canada.  They also want to develop a stronger understanding of the unique needs and challenges faced by small contact centres, so that their needs are address in the eventual strategic plan. 

Click here for more information on this consultation

or contact Amy O’Brien, Public Relations Coordinator, Contact Centre Canada at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or at 613-232-2063 ext 225.

 If you would like to register for this consultation, please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

The ACCA is proud to announce the official launch of the ACCA Vendor Marketplace. The Marketplace provides consumers with an easier way to access product and service information from contact centre suppliers. The Marketplace is a tool that can be used by contact centre professionals and any business looking for contact centre services and/or products. Users can search by category or by keyword to find a list of companies that provide the products/services they are looking for. Click further to learn more about each company including company description, contact information and links to company websites. Work with vendors who are invested in Alberta's contact centre industry. All vendors listed are members of the ACCA. 

Click here to go to the ACCA Vendor Marketplace now.

We encourage you to check the Marketplace often over the next few months as our contact centre suppliers and vendors begin to sign up for it and create their company listings. We hope this tool proves to be valuable resource in your procurement of contact centre services and products.

Click here if you are a supplier to the Contact Centre industry. 

Learn more about the benefits of having your company listed in the marketplace including cost and how to sign up.