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Download Preliminary
Program pdf
Download
Vendor/Sponsor Prospectus pdf
2008 Agenda Highlights provided below.
Please note that the agenda is subject to change at any time prior to the
conference.
Monday,
May 12th, 2008
Tuesday, May 13th, 2008
Wednesday, May 14th, 2008
Agenda items and speakers are subject to
change without notice.
Monday, May 12th, 2008
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Tuesday, May 13th, 2008
| 7:00
am - 6:00 pm |
Registration Open |
| 7:30
am - 8:00 am |
Breakfast |
| 8:00
am - 6:00 pm |
Tradeshow Open |
| 8:00
am |
Opening Remarks |
| 8:00
am - 8:55 am |
Breakfast Keynote Presentation - Be the Leader They Stay For - Elaine
Allison, Positive Presentations Plus Inc. |
| 9:00
am - 10:30 am |
Vendor/Sponsor Spot Lights in the Exhibitor Hall |
| 9:05
am - 10:30 am |
Workshop1: Survival
Course for Managers - Carolyn Bennett, Partnerships Consultant for
Employment Standards |
| 9:15
am - 10:45 am |
Workshop 2: The Next
Generation - Managing Multi-Generations, Elaine Allison, Positive
Presentations Plus Inc. |
| 10:30
am - 11:00 am |
Coffee Break in the
Exhibitor Hall |
| 11:00
am - 12:00 pm |
Session 1: Best
Practices - Love the One You're With - How to Keelp Your Agents Happy,
Productive and Fired Up - Conn Nicoll, TELUS Communications Inc. |
| 11:00
am - 12:00 pm |
Session 2: Experience
Optimization: The Customer and Agent Perspectives - Shekar Kadaba, Online
Business Solutions |
| 12:00
pm - 1:00 pm |
Lunch and Keynote Presentation - Applying Web 2.0 to Your Contact Centre
- Orientating Future Trends & Technology - Dean La Riviere, CISCO |
| 1:00
pm - 2:00 pm |
Networking
Event: Follow me, I'm Right behind You... Teamwork Network Session - Jody
Urquhart, I Do Inspire |
| 2:10
pm - 3:00 pm |
Session 3: The 90 Day
Retention Plan: Retaining Your Greatest Asset, Your People - Justin
Deveau, NETELLERl |
| 2:10
pm - 3:00 pm |
Session 4: The
Power of Words: Communicating in a Contact Centre Environment - Michael
Jones, ATCO I-Tek |
| 3:00
pm - 3:15 pm |
Coffee Break in Exhibitor
Hall |
| 3:15
pm - 4:45 pm |
Workshop1 (REPEAT):
Survival Course for Managers - Carolyn Bennett, Partnerships Consultant
for Employment Standards |
| 3:15
pm - 4:45 pm |
Workshop 2 (REPEAT):
The Next Generation - Managing Multi-Generations, Elaine Allison,
Positive Presentations Plus Inc. |
| 3:15
pm - 4:45 pm |
Vendor/Sponsor Spot Lights in the Exhibitor Hall |
| 5:30
pm - 6:00 pm |
Happy Hour in the
Exhibit Hall |
| 6:00
pm - 8:00 pm |
Dinner /
Entertainment |
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Wednesday, May 14th, 2008
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