Mission
The mission statement of Contact Centre Canada is:
To contribute to the health and prosperity of the customer contact centre
industry and of its workforce.
Strategic Objectives
The Sector Study report for the customer contact centre industry includes a
number of human resources challenges facing the industry. To address these
challenges Contact Centre Canada identified five key strategic objectives:
- Raise the profile of the customer contact centre industry
- Develop a recruitment and retention strategy
- Develop partnerships with educational institutions and other training
providers
- Develop a strategy to produce and share information
- Establish partnerships with other key stakeholders such as governments
and industry associations.
To accomplish those objectives, Contact Centre Canada is currently
developing several projects in the areas of contact centre industry image,
occupational standards, and benchmarking.
-----------------------------------------------
Contact Centre Canada
275 Bank Street, Suite 400
Ottawa, Ontario
Canada
K2P 2L6
www.contactcentrecanada.ca
Phone: (613) 232-2063
Fax: (613) 232-9164
General Inquiries
contact@contactcentrecanada.ca
Donna Miller
Executive Director and CEO
Tel: 613-232-2063 ext. 213
E-mail:
donna@contactcentrecanada.ca
|
Home