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The Alberta Call Centre Association (to further be known as the
ACCA) is committed to protecting your privacy. Any information
that we may gather about you is used only to increase the
derived value of your membership by keeping you informed about
ACCA and industry related events, products or services that are
most relevant to you, our valued members. What information
does the ACCA collect and how is that information used?
There are three types of information that we collect. The first
is your contact information from which a complete listing of our
membership is derived. This information lets the Association’s
Board of Directors contact you to inform you of upcoming events,
organizational changes such as operations, policies, etc. It
also allows other members to be aware of and to contact those
who are published in the membership listing.
The second type of information collected is specific
information that you provide with regards to your type of
business and how it relates to the services and/or products
within the industry. Only the ACCA Board of Directors uses the
information gathered here. It provides an in-depth view and a
sound knowledge as to the composition of the membership base. It
also allows the ACCA Board to specifically distribute
initiatives, programs and information to those, which they are
most relevant. This type of information gathering is pertinent
to the Board’s efforts in obtaining government funding
assistance and to providing a true picture of the industry
within the province.
The third type of information is gathered through such
mediums as member surveys. This type of information allows the
ACCA board to define the needs and expectations of the
membership and in turn to provide programs and initiatives to
fulfill those needs.
Does the ACCA disclose the information it gathers to third
parties?
The ACCA does not sell, rent or release information gathered to
any individuals, companies or groups outside of the ACCA
membership or governing bodies. Any information gathered is used
solely for the purposes stated above.
Will I receive communications from the ACCA?
You will receive communications from the ACCA through your
preferred medium (when available) as specified on your
membership application form. Any information that you receive
from the ACCA Executive will contain opportunities that may
benefit you, such as the quarterly newsletter.
Will my contact information be published in the Membership
Listing? Can I choose not to have it published?
Your contact information, consisting of; your company name, your
name, your business title, business mailing address, phone, fax
and email, will be published in the general Membership Listing.
If you prefer not to have your contact information made
available, you can indicate this choice where outlined on the
Membership Application form.
Your consent by use:
By using the ACCA website, you consent to the above uses of
information. If any changes occur in this policy, we will post
them on the website so that visitors to the site always have
access to our current policy in regards to members’ privacy. The
ACCA may not be affiliated with and cannot be held responsible
for information that is provided by sites that link to the ACCA
website. The information and points of view on these sites are
not those of the ACCA and do not reflect the opinions or
position of the ACCA.
Contacting the ACCA:
If you have any questions regarding any aspect of the above
privacy policy, please email us at
info@abcallcentre.com
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